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 Interviewed For A Television News Story. January 07, 2010 |
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GREENSBORO, N.C. - Guilford Metro 911 will be able to respond to emergency calls more quickly after software upgrades reduce the amount of time it takes dispatchers to receive a caller's information. Positron 911 replaces a 40-year-old system that displays a caller's information to dispatchers. Now, when someone calls 911, the software will display the caller's information in 10-15 seconds so dispatchers can send help sooner. "Currently we connect to a 911 system that has technology that's more than 40 years old. Our system works with that fine, but just like anything else it is 40-years old and it does need to be upgraded." said Craig Whittington, the Special Projects Coordinator at Guilford Metro 911. Whittington says the new software is cutting edge technology. The center's old network runs on an analog system that takes longer to process calls. Whittington says the 10-15 second response time will make a significant difference. "That doesn't sound like a lot, unless it's your house that's on fire or your child that's choking." Whittington said. EMS workers like Piedmont Triad Ambulance & Rescue Chief Paula Lineberry feels Guildford County is fortunate to have software like Positron. "We've had a lot of CPR successes over the course of the last year, and I attribute a lot of that to our quick system." Lineberry said. The 911 center received a $500,000 grant from the state to cover all equipment and upgrade costs. Employees at Guilford Metro 911 will receive software training, and Whittington expects all upgrades will be complete by April. By Brandon Jones | FOX-8 News | January 07, 2010 |
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